WASHINGTON (CN) – The Federal Communications Commission is trying to make it more difficult for outside parties to put charges on phone bills, and requests public input on a proposed new rule.
The agency’s amendments to its Truth-in-Billing rules would require telephone companies that provide landline services to “notify subscribers clearly and conspicuously, at the point of sale, on each bill, and on their Web sites, of the option to block third-party charges from their telephone bills, if the company offers that option, and place charges from non-telephone company third-parties in a bill section separate from telephone company charges.”
The amendments also would require both landline and wireless telephone companies to “notify subscribers on all telephone bills and on their Web sites that subscribers may file complaints with the agency, provide the agency’s contact information for the submission of complaints, and include on Web sites a link to the agency’s complaint Web page.”
The rule change is so subscribers may detect, rectify and prevent placement of unauthorized charges on their telephone bills, a practice known as “cramming.”
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