Celso and Angelica Soto say Farmers advertised its homeowner’s insurance policies on a Spanish language Web site that lists a phone number for a purported Spanish-language help line.
But the Sotos say that when their kitchen plumbing burst, causing $10,000 in water damage, Farmers refused to provide a Spanish translation of its decision to reimburse only $1,695 of the damage.
The Sotos say they had to ask their young daughter to translate, since Farmers refused their requests for a translator.
Farmers revised its damage estimate after the Sotos hired a lawyer, raising it from $2,600 to $6,800, the complaint states. They say Farmers paid the $6,800, but refused to acknowledge the additional $3,200 in damage.
They claim Farmers discriminated against them and cheated them.
The Sotos are represented by Richard Quintilone and Dayna Carter with Quintilone & Associates.
- Hazardous Materials
- Shareholder Class Action