Updates to our Terms of Use

We are updating our Terms of Use. Please carefully review the updated Terms before proceeding to our website.

Friday, May 17, 2024 | Back issues
Courthouse News Service Courthouse News Service

How To Get 104% Satisfaction

SAN DIEGO (CN) - No wonder the customers seem so happy. Sony accuses Alorica of fraud and breach of contract, saying it hired Alorica to handle customer service and technical support call centers, and to complete customer-satisfaction surveys, then found at least two Alorica employees filling in the customer-satisfaction surveys on their own, after 10 employees were reprimanded for not filling out the survey at all if customers seemed unhappy. See the Superior Court complaint.

Categories / Uncategorized

Subscribe to Closing Arguments

Sign up for new weekly newsletter Closing Arguments to get the latest about ongoing trials, major litigation and hot cases and rulings in courthouses around the U.S. and the world.

Loading...