SAN DIEGO (CN) – Online retailer Provide Commerce charges customers for items they didn’t order and don’t want, through a bogus “Easy Saver Rewards Program,” a class action claims in Federal Court. The San Diego-based business sells flowers and gifts through online sites ProFlowers, Cherry Moon Farms, Red Envelope, Secret Spoon, and Sharri’s Berries, according to the complaint.
Lead plaintiff Bobbi Sledge, of Dallas Dallas, says she bought flowers online from ProFlowers in April, and declined an offer to be enrolled in its Easy Saver Rewards Program.
Sledge says she did not notice until August that her credit card had been charged $14.95 a month anyway for the Easy Saver program – plus an “activation fee.”
For this offer, which she refused, she says she was offered a $15 discount coupon, which she never got.
When she called to complain, an Easy Saver representative insisted she had enrolled but could not provide any proof of it, Sledge says.
Sledge says she’s not the only one who’s complained of this. One customer says the charges were flagged by her bank because the bank knew Easy Saver as a company with “a lot of red flags,” according to the complaint.
Sledge seeks class damages for violations of the Consumers Legal Remedies Act, fraudulent misrepresentation, breach of contract, breach of good faith, negligence, false advertising, unjust enrichment, and conversion.She is represented by Jennie Anderson with Andrus Anderson of San Francisco.