Dell Settles Complaints With 28 States

     LINCOLN, Neb. (CN) – Though it does not admit it did anything wrong, Dell computers will pay Nebraska $46,700 to settle deceptive trade complaints about “customer service and financing, as well as warranty and rebate issues.” Nebraska is one of 28 states that entered the voluntary compliance agreement with Dell.

     The states accused Dell and its financing division of unfair and deceptive trade, including “informing consumers that they have qualified for … promotions financing terms when, in fact, they did not; not providing warranty service as promised or as is required by state implied warranty laws; not providing next business day service when such service is promised; and not fulfilling rebates according to the terms offered to consumers.”
     The states also alleged problems in Dell’s credit arrangements and billing.
     The 4-page complaint in Lancaster County Court, with an attached 21-page “Assurance of Voluntary Compliance,” does not state how much Dell agreed to pay in all – only that it will pay $46,666.67 to Nebraska.

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