SAN JOSE (CN) - A federal class action accuses GEICO of systematically denying auto theft claims by using unavailable cell phone records as an excuse.
Lead plaintiff Christopher Monroe sued GEICO General Insurance Co. on Nov. 21.
Monroe claims that after his Lexus was stolen last year, GEICO denied his claim because it said it could not obtain his cell phone records, so it couldn't complete its investigation.
"Despite its investigation, GEICO had no valid belief that the vehicle was not stolen," Monroe says in the complaint. "It had not uncovered any evidence to suggest that Monroe was guilty of any fraud or misrepresentation."
Monroe claims that GEICO "cannot deny a claim when it has not concluded an investigation to its own satisfaction."
He seeks class certification, restitution and damages for breach of contract and fraud.
He is represented by David Lipsky, of Upland.
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