CHICAGO (CN) – A class action claims AT&T let a crammer bill its customers for services they didn’t order, don’t need and don’t want, and that AT&T refused to pay the refunds it promised.
Named plaintiff Jeffrey Hickel he was billed $5 a month for more than a year for directory assistance services supposedly provided by codefendant “Network Connections USA.” Hickel says he never had heard of the company, and that he did not request, authorize or receive its services. He says he noticed the charge in November 2008, and that he had been billed for it since September 2007.
Hickel says he contacted AT&T, which agreed that the charge was an error. He claims AT&T stopped charging him for it, but never gave him the full refund it promised.
His complaint in Cook County Court states that Network Connections USA supposedly provides prepaid directory assistance that “competes with 411.” But Hickel says he does not need that service, which he already gets from AT&T.
Network Connections’ Web site promises to send customers a toll-free number and personal access code, but Hickel says he never got any such information from the company.
Hickel demands damages from AT&T and Network Connections for violations of the Truth-in-Billing and Illinois Public Utilities Acts, breach of contract, unjust enrichment, fraud and conspiracy.
Lead counsel is Terrence Buehler with Touhy, Touhy, Buehler & Williams.