“The innovations of the 21st century have created new challenges to privacy,” the complaint states. “Today, consumers regularly use computers, smartphones, tablets, and other electronic devices to share and store sensitive personal information, including their full name, date of birth, contact information, photographs, bank accounts, credit card numbers, and location information. If a consumer stores this information on a smartphone or other device connected to the Internet, the consumer’s personal information may be accessed by mobile applications that can collect the stored personal information and share it with third parties, sometimes without the consumer’s knowledge or consent. Accordingly, it is imperative that consumers are clearly and conspicuously informed of the personal information that is collected from them, how that information is used, and with whom it is shared so that the consumer is empowered to make an educated choice about whether to allow a mobile application to access such information.”
Delta claims on its website that the Fly Delta app “puts everything you need to know in the palm of your hand.”
Customers can download the free app to their smartphones to change seats, get flight status and gate information, and track bags, among other things.
Attorney General Kamala Harris says the state notified Delta by letter of its privacy violations on Oct. 26, more than 30 days before filing the complaint.
“On or about October 30, 2012, several media sources reported that Delta had released a statement that said: ‘We have received the letter from the attorney general and intend to provide the requested information,'” the complaint states.
But the attorney general says Delta has not done it.
The state seeks civil penalties and an injunction.
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