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Bogus! Class Tells

DALLAS (CN) - does not back up its promise to refund money if hotel guests can find a better rate online, but sets an "arbitrary and undisclosed limit" on refunds, an irate customer claims in a class action.

Kaylen Silverberg filed a class action against in Dallas County Court.

She claims the company will not back up its promise: "'after you book with, if you find a lower publicly available rate on line for the same dates, hotel, and room category, we will march the price and refund you the difference.'"

"As it turns out," Silverberg says. " has an arbitrary and undisclosed policy to refund only a portion of the difference between its rate and other, lower rates. For example, in Silverberg's case, stated that 'was can only refund you $142,' even though the price difference was substantially greater."

Silverberg claims she booked a room through for two nights in Rancho Palos Verdes, Calif., for $355 per night, then found a $223 rate at A third website advertised an even lower rate, $213, Silverberg says.

She says she asked to back up its guarantee and was told it would refund her only $71 a night, which she calls "an arbitrary and undisclosed limit."

She seeks restitution and class damages for breach of contract and unjust enrichment. She is represented by Gary Eisenstat with Figari & Davenport, of Dallas.

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