SAN FRANCISCO (CN) – Thousands of Sony PlayStation 3 owners say they downloaded a mandatory software update that irreparably damaged their machines, causing the consoles to freeze and the controllers to stop working. In a federal class action against Sony Computer Entertainment America, disgruntled gamers say their PS3s crashed after they installed Firmware 3.0, which Sony claimed would add “a number of great new features” and “changes that improve navigation on (their) PS3.”
Sony allegedly released another software update several months later that not only failed to cure the problem, but also caused users’ Blu-ray drives to malfunction.
Lead plaintiff John Kennedy says Sony told him it would cost an extra $150 to repair his damaged console after he downloaded the software updates.
Class members demand declaratory relief, compensation and restitution for breach of implied warranty, negligence and unjust enrichment.
They are represented by David Parisi with Parisi & Havens in Sherman Oaks, Calif.