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Thursday, May 23, 2024 | Back issues
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HP Pavilion Computers Crash, Class Claims

SAN JOSE (CN) - Hewlett-Packard knows its Pavilion Elite computers have bad motherboards that make them virtually useless but concealed the defect, according to a federal class action. One customer's computer crashed while he was decribing its problems in an online forum about it, according to the complaint.

Lead plaintiff Michael Kent says his HP computer began freezing up and displaying "blue screen errors" on a daily basis two weeks after he bought it.

Kent says the errors usually occur 10 to 20 minutes after turning on the computer. HP recommended several fixes "to improve system stability," but none worked, Kent says.

Kent says he went online to an HP forum and saw that other customers have the same problems. One customer's computer froze while typing a response to the thread, according to the complaint.

The class seeks restitution and compensatory and punitive damages, saying HP falsely advertised their computers as fast and reliable. They are represented by Michael Ram with Ram and Olson.

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