WASHINGTON (CN) – The Federal Communications Commission has proposed options to improve the structure and efficiency of the Video Relay Service program, and seeks comments.
Video Relay Services allow those with limited or no speech or hearing to communicate with others electronically. Historically, a call has been made to a person who can type for a person with limited hearing, and speak for a person who has limited speech.
The FCC states that changes to the program are “to ensure that it is available to all eligible users and offers functional equivalence, particularly given advances in commercially available technology, and is as immune as possible from the waste, fraud and abuse that threaten the long-term viability of the program as it currently operates.”
In its proposed rule, the FCC addresses that: 1) Broadband affordability may be restricting the availability of VRS, 2) VRS access technology standards may be insufficiently developed, 3) the current VRS compensation mechanism is unpredictable and potentially inefficient, 4) the structure of the VRS industry is potentially suboptimal and inconsistent with the goals of the act, and 5) the current VRS compensation mechanism has proven vulnerable to waste, fraud, and abuse.
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