(CN) – DIRECTV, and Comcast Corp., will pay a total of $3.21 million to settle charges that they violated Do Not Call provisions by calling customers who asked not to be called again, says the FTC.
Satellite television provider, DIRECTV, and Comcast, one of the nation’s largest providers of cable and internet services, allegedly violated Do Not Call provisions by disregarding customers sometimes repeated requests not to receive marketing calls.
According to the FTC, DIRECTV caused one of its telemarketers, Voicecast Systems, also know as InTouch Solutions, and its two principles, to make more than a million prerecorded message calls to customers in August and September of 2007.
The telemarketer’s calls were aimed at customers who had asked not to be called again and to be placed on the companies Do Not Call list, says the FTC.
The prerecorded messages allegedly asked customers to “press one” to remove their numbers from the Do Not Call list. This is the second time DIRECTV has been barred by federal court order from such conduct.
The FTC also alleges that Comcast call centers together with telemarketers made more than 900,000 calls in an attempt to sell services to consumers who had specifically asked that the company stop calling. In doing so, Comcast violated its own Do Not Call policies.
Combined with the $5.3 million it was ordered to pay in 2005, DIRECTV has now agreed to pay a total of more than $7.6 million for Do Not Call violations. In addition, InTouch and its principles have agreed to pay a $115,000 penalty, according to the FTC.
Comcast has agreed to pay $900,000 to settle the FTC’s claims.