MANHATTAN (CN) – Match.com, the world’s biggest online dating services, defrauded customers of millions of dollars in monthly fees because “the majority of Match members are canceled subscribers or never subscribed at all,” a class action claims in Federal Court.
Lead plaintiff Sean McGinn says Match.com charges $39.99 a month to display members’ profiles and facilitate communication between members. Once a “member” cancels, it is no longer possible to communicate with him or her through Match.
But McGinn says Match “lumps together profiles of current subscribers and canceled members and displays them as if they are the same.”
Match therefore “misleads paying subscribers by charging them for the ability to write emails to members who can’t reply to their emails or even read them,” McGinn says. He says Match.com has the ability to tell subscribers that canceled members or nonsubscribers cannot read or respond to message, but does not do so.
McGinn says Match.com members “have been defrauded of millions in aggregated fees,” and that they are defrauded each time they try to reach a supposed member who is not actually reachable.
McGinn demands an injunction and punitive damages for fraud, deceptive trade, breach of faith and negligent misrepresentation. He is represented by Norah Hart with Treuhaft & Zakarin.