SAN FRANCISCO (CN) – A federal class action accuses Symantec Corp. double bills customers who upgrade their Norton Anti-Virus software. Symantec sends annual messages to customers telling them their software will be renewed, but they can upgrade it. If they upgrade, Symantec charges them for that and for the unnecessary renewal, the class claims.
Named plaintiff Diane Marolda says Symantec told her the double billing is caused by a software error. She says she asked Symantec what it plans to do about it, and was told, “Nothing.”
She also claims that Symantec refused her request for a refund of the unnecessary renewal, telling her she had waited more than 30 days to ask for it.
Marolda estimates the class was damaged by more than $5 million. Lead counsel is Evan Smith with Brodsky & Smith.