CHICAGO (CN) – A class action claims Advanced Moving and Storage made a lowball bid and then increased the charge on moving day, when its customer had “little alternative but to submit” to the scheme.
Named plaintiff Tammie Lester says she rejected Advanced Moving’s bid for her move from Illinois to Texas, but later received a call from the company’s representative, James Lalagos, who promised she would be charged $1,100 if she shared a truck with another customer. Lester says Lalagos promised her there would be no cancellation fee, so she accepted the offer.
But when movers arrived at her home, they told her the price had increased and there would be a $400 cancellation fee, Lester says. She canceled anyway, afraid of what might happen if she let the company take her stuff, according to the complaint in Cook County Court.
Lester says she found out later that Advanced Moving had charged the full amount for the move on her debit card days before, and has refused to issue her a refund.
She says Advanced Moving falsely claims it does not charge until the day of the move.
She seeks punitive damages from Advanced Moving and Lalagos, alleging unjust enrichment and consumer fraud. The class is represented by Keith Allen.